Terms and Conditions of Use

Welcome to the website of TTL. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.


The site and its original content, features, and services are owned by TTL and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.


If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

thanks for visiting. By accessing our site, you are agreeing to these terms. So please read them carefully.


Using our Site

You may use our site and services only as permitted by law. We may suspend or terminate your access if you don’t comply with our policies or if we are investigating alleged misconduct.


Communications

We may send you announcements and other important information in connection with your use of our site. You may opt out of some of these communications at any time.


Privacy Protection

See our Privacy Policy regarding how we handle your personal information and protect your private data when you use our site.

Motor Assistance 

1.1 Vehicle eligibility Breakdown assistance is only available for cars, vans, minibuses or motorcycles (including quads and trikes) which meet the specifications set out below. Please note that “car, van, minibus or motorcycle” does not include, amongst other things, electric pavement vehicles, electrical wheelchairs, bicycles (including electric bicycles), any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle. Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight Maximum Vehicle Width: 8ft 3in (2.55m) which constitutes the overall

1.2 

Courier

2.1

Logistics Management

3.1

3.2

Removal / Relocation

4.1

If you are uncertain of this information then please call Customer Enquiries on 0208 000 000 where one of our advisors will be able to help.

If you need to make a formal complaint We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. we will do our best to try and resolve the situation. There are several ways you can contact us: Phone: 0344 209 0556 0161 333 5910 Email: customersupport@theAA.com Post: Customer Solutions The Automobile Association Lambert House Stockport Road Cheadle, Cheshire SK8 2DY Fax: 0161 488 7544 Text users can contact us on any of our published telephone numbers via the “Next Generation Text Service” (formally Text Relay). We will either acknowledge your complaint within 5 working days of receipt, or offer you our final response if we have concluded our investigations within this period. If we acknowledge your complaint, we will advise you who is dealing with it and when we expect to respond. We aim to respond fully within 8 weeks. However, if we are unable to provide a final response within this period we will write to you before this time and advise why we ha